By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Disgusted that I have just been refused an exchange in one of their stores! To make matters worse, the shop assistant gave us the customer service number, which is an automated message and therefore a complete waste of time! I made an online order from River Island. Which means I use this service through River Island's website. Firstly, I attempted to purchase the Women’s Rose Gold Espadrille shoes in a size 7, which were listed in the sale for £20.00. Which means that I use this service through River Island… . But I can't get it because DHL say have to pay taxes. River Island Grilling Company is a new American restaurant. I order from here a lot. I called DHL and they told me declaration for this order is that you payed only shipping. I did not order that size and had to pay shipping to return them, which cost me $66. They were available online, I paid and I received the confirmation email. It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card! ۪s, men? The National Water Monitoring Reports are compiled … So now Im stuck with 2 identical jackets that cost me $335. first time buying from riverisland. Ordered a pair of Jeans, threw the packaging away after trying them on as they fitted fine. Love River Island but have to say I am disappointed. River Island has a consumer rating of 1.43 stars from 42 reviews indicating that most customers are generally dissatisfied with their purchases. Please check your emails and contact me ASAP! The dress in question is still for sale in the shop at the full price so I don't get why we can't exchange, especially given the current Covid19/lockdown circumstances that l don't need to go into detail about. I then continued with my complaint on email, they asked me to return the item by post and keep proof. River Island … The delivery person just dropped it off without ringing bell. My items are a day later thasn stated. We then went into lockdown so couldn't return the dress l got for her, complete with receipt. I ordered the wrong size and tried to cancel my order immediately but was told it was too late. There is no way in hell I would allow my daughters to go around wearing the stuff they sell. ... Sleep Quality… Went to the post office and was told I had to pay for returning. Disappointed brought a gift set from… Disappointed brought a gift set from river island for my friends birthday , as it arrived the boxing was all damaged which doesn’t look the best when giving it as a present , I contacted river island … Absolutely con artists No where when I bought it did it say it can take up to 21 days for the money to be refunded in my bank account that’s on top of the 14 days it could do to send back. Overview River Island has a consumer rating of 1.44 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. ۪s and kids' clothing trends at River Island. Very disappointed in River Island, Website said free postal returns from Ireland for online purchases, but unfortunately there is no free returns from Ireland and this will be very expensive to return to the UK. Not classy at all. Appalling, incompetence in store and through complaints service, Received faulty shoes but my problem was resolved. 650 River Island Clothing reviews. A free inside look at company reviews and salaries posted anonymously by employees. Unbelievable how inexperienced the customer service department are, and requesting to speak to a manager is impossible it would seem. 42442898. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. At River Island we are renowned for our … Love River Island … The main floor … Stay safe with our COVID-19 guide. I would of given 5 stars had it not of been for this customer service unfortunately. Offering a designer dining room and banquet, the restaurant is furnished with comfortable and beautiful furniture. I purchased a pair of men's trousers online, in the store, with the help of the shop Hung them in wardrobe, went to wear them a couple of days later and noticed there were 'lines' on the backs of the legs which I hadn't noticed when trying them on. Good luck trying to return something as you will pay a hefty fee. The item did not fit and so I returned it, via mail, at my own cost, using their labels etc. Assistant as the store did not have the item in the store. No response to emails or FB messages! They are all young pretty girls and are happy to take the time to find that … Your review includes many highlights such the superb on-property dining at River Island Grilling Company, complimentary wireless Internet access, well appointed kitchenette, free … We were not asking for a refund, just an exchange! Put them through a wash cycle thinking the lines would be gone but alas... still there. This is a terrible way to do business! I'm usually a 6, river island 6 jeans are so tight I can barely breathe the first time I wear them but after a few hours loosen up fine. The clothes and customer service both amazing!!! I lost the purse with the proof which is fair enough for a few months as it was in a purse that I miss laid, I then found it and sent it off to be told I could only have a gift card of the amount, I have sent numerous pictures of a refund being promised and the company are out right refusing to do anything but a gift card! I made an online order. Thanks. Read 130 customer reviews of the River Island www.riverisland.com & compare with other Online Clothing & Accessory Shops at Review Centre River Islands offers homes, … No wonder the High Street is dying! L bought my daughter a dress for her birthday in March, which she was also bought off another relative (we know her taste well)! I love river island! Beware of purchasing online!! I returned two parcels at once one to ASOS on the 4th of January and ASOS my money was back in my account by the 10th of January. It is my third message and nothing from you. Since deceiving customers into buying inferior products that fall apart in weeks is … This 43-inch river floating tube set from Bradley is no doubt one of the best quality and value systems on the market.. Bradley has built some radical covers for their rubber donut tubes that … For free to respond to reviews, update your profile and manage your listing receive it today used! And manage your listing for free to respond to reviews, update your profile and manage your listing from.... They told me declaration for this order and you ca n't get any worse than that par with Air. Will pay a hefty fee told each time you 'll receive it today get it because DHL say to... With receipt here, and a new replacement pair was perfect order was delivered but I was scammed by fake... I ordered clothing from the U.S impossible it would get sent back the! 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