South Central Ambulance Service NHS Trust takes all feedback seriously, whether you wish to commend a member of staff or raise a concern, this can be done by filling in our online form. NON-EMERGENCY PATIENT TRANSPORT SERVICE - PATIENT CHARTER South Central Ambulance Service NHS Foundation Trust (SCAS) understands that attending hospital can be a challenging time in a patient’s life. OXON
This report examines how the service changed over a six month period (June to December 2017) and since the new provider, South Central Ambulance Service NHS Foundation Trust (SCAS), took over the running of the service… Healthcare Travel Costs Scheme. needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment. The Non-Emergency Patient Transport Service (NEPTS) provides non-emergency transport for people who are unable to use public or other transport due to their medical condition and include those who are: If you are Milton Keynes patient you can contact the patient eligibility line directly where you will be asked a set of questions to determine if you are eligible based on the criteria set out by our commissioners. The new bus, run and operated by hoppa, an independent not for profit company that run transport services for residents in Farnham, Haslemere, Godalming, Cranleigh in Surrey and the surrounding area, will be used initially to transport non-emergency patients to hospital or to their home on behalf of South Central Ambulance Service. Did you know there’s a new, more convenient way for you to get the urgent care you need? South Central Ambulance Service (SCAS) Patient Transport. If your wheelchair is not compliant you will be required to transfer onto the seat once on board the vehicle for the duration of your travel. Milton Keynes Council Data Protection Privacy Statement, We collect and use information about you so that we can provide you with web based feedback as a Public Duty. This must be requested when the booking is made, Bariatric specific resources are available to provide safety and dignity for these patients, Upon request wheelchairs can be provided to transfer a patient from the home address or treatment site to and from the vehicle, for those patients who cannot walk extended distances, Staff will always offer an arm to any patient who requires the reassurance of stability, Vehicles may be crewed by one or two members of staff, dependent upon the needs of the patients travelling. Talisman Road
On October 1, 2014, South Central Ambulance Service (SCAS) NHS Foundation Trust took over provision of the patient transport service (PTS) across Hampshire – including the area covered by our CCG. Our Patient Charter explains your rights and responsibilities when you use our Non-Emergency Patient Transport Services … Patient Transport Ambulance Service (PTS) Providers: Local HCP contact numbers: Kernow. Image caption South Central Ambulance Service took over the contract to take patients to and from hospital . A number of these schemes do make a nominal charge for their service, so please enquire with the provider at the time of requesting transport. being admitted to or discharged from hospital wards. It’s important to make the right choices when requesting emergency or non-emergency patient transport. South Central Ambulance Service NHS Foundation Trust
South Central Ambulance Service took over the contract to drive people to and from hospital appointments in April. Ambulance Care Assistants receive the following training to enable them to provide a quality service to our service users that delivers on our Patient Charter: Our vehicles are equipped to be able to deal with a range of patient requirements, including secure anchorage, seatbelt and headrest systems to ensure safety for wheelchair dependant patients. This ranges from supervision for dementia patients to monitoring of stretcher patients. Instead of coming to A&E,…, SCAS Advent Calendar The mission of South Central EMS is to meet the needs and exceed expectations for excellence in pre-hospital care and transportation by providing cost effective, response time sensitive, patient oriented … Specialist Practitioner. “I’m one of the professional team of ambulance care assistants, call takers, dispatchers, team leaders and support staff that make up the Non-Emergency Patient Transport Service (NEPTS) at SCAS. South East Coast Ambulance Service (Secamb) has lost a bid to continue running Surrey's patient transport service. Patient Transport has eligibility criteria to ensure that resources are focussed on those who need the service most. Non-emergency Patient Transport Service; Operations; Paramedic. 0 review from the local community. We would also like to encourage all our patients to complete our short online survey. Milton Keynes patients can make bookings directly by calling the SCAS Contact Centre, or bookings can be made by your GP or another healthcare professional. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. We rely on over 3000 member of staff, over 1000 volunteers and have 78 sites including, resource centres, stand by points, Patient Transport Service bases and air ambulance bases. An average … No feedback has been published yet, be the first! ... ©2019 South Central Ambulance Service … Fantastic service. 12.00 – 13.30 Patient Transport Service; 14.00 – 16.00 Frontline Operations ... We have developed this website to tell you about the opportunities we have at South Central Ambulance Service NHS Foundation Trust and to support you through your induction in to one of the best ambulance services … Most wheelchair users will be familiar with their chair and compliant chairs should have this information label, which is commonly found under the seat. South Central Ambulance Service NHS Foundation Trust Units 7&8 Talisman Business Centre Talisman Road Bicester OXON OX26 6HR 01869 365000 South Central Ambulance Service NHS Foundation Trust (SCAS) is providing the NEPTS service for patients … Yes. We will convey wheelchairs that are ISO7176 complaint (crash tested). The new provider of non-emergency NHS transport services in Sussex has … Did you find what you were looking for, if not, please tell us? 01872 252211. Preview The quick brown fox jumps over the lazy dog. Escorts are permitted only if there is a medical need, We will only pick patients up and drop them off from the home address or treatment centre stated on the booking, unfortunately we are not able to make diversions at patient request en route, Patients who are not ready to travel can only be given 15 minutes to become ready before it will become necessary to leave your address to ensure prompt arrival for other patients on board to their destination, dealing appropriately with numerous medical conditions (including mental health), Stretchers are available for those patients who are unable to mobilise to a wheelchair, Carry chairs and CMAX chairs are both used to enable Ambulance Care Assistants to safely transfer patient up or down stairs with dignity. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. Either way, this site won't work without it. NHS Patients accepted? Patient’s name, time and date of the incident, exact location, hospital conveyed to (if any); Where legal action is being taken or is contemplated against the Trust or there is an ongoing or previous Coroner’s Inquest please use the following contact details: Legal Services Manager South Central Ambulance Service … We provide non-emergency patient transport across Buckinghamshire, Berkshire, Hampshire, Oxfordshire, Surrey and Sussex, and as an organisation we have over 40 years’ experience. NEW Devon(exc South Devon) First Care Patient Transport Ambulance Service. Leave feedback ... enabling us to provide more detailed evidence to service providers and commissioners about your health and social care services. Other information about our NEPTS services: At times SCAS will use the services of carefully selected, accredited local private providers. Our Surrey Contact Centres are available on the following numbers: Sussex patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. www.scas.nhs.uk. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. Bicester
South Central Ambulance Service racked up a £3,601,401 bill over two years to pay for cabs to transport patients. Our Milton Keynes Contact Centres are available on the following numbers: Surrey patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Central Booking Line. South Devon and Torbay . We've got the … Non-Emergency Patient Transport Service – Patient Charter, NEPTS Patient Zone Booking Guide – June 2018, We would also like to encourage all our patients to complete our short online survey, South Central Ambulance Service NHS Foundation Trust, being admitted to or discharged from hospital wards, needing life-saving treatments such as radiotherapy, chemotherapy or renal dialysis or DVT treatment, Hounslow CCG (only for Hounslow patients requiring transport to or from Surrey Hospitals), All CCGs in Berkshire, Buckinghamshire & Oxfordshire, Health care Professionals Line in Thames Valley, Transport for patients of OHFT will be booked by clinical staff – patients should talk to staff at their clinic or treatment centre, The Contact Centre number for healthcare professionals is, There is only room for one small to medium piece of luggage (weighing up to 10kg), medication and a walking aid per person. Note: You don't have to provide your email address but if you do we'll let you know when your feedback is published and if the organisation replies to it. We also provided the service across Surrey and Sussex. We operate a multi pick up service, and should you not be able to transfer onto the seat of a vehicle your transport booking request will be managed by exception. Non-Emergency Patient Transport Services cover … This feedback drives our initiatives for improvement of services. Our Thames Valley Contact Centres are available on the following numbers: This system will allow you to book transport (except your first journey), manage your bookings and check your journey status. South Central Ambulance Service NHS Foundation Trust provide emergency 999 care, 111 telephone support, non-emergency patient transport, first aid and clinical training and much more. Only Registered Assistance Dogs are permitted to travel on NEPTS vehicles, and should be advised at time of booking. They deal with bookings and queries, but also with any problems that occur on the day, changes in patient appointments and most importantly they ensure that every patient is conveyed so that they get the treatment they need. We continually seek the feedback from our service users. South Central Ambulance Service (SCAS) and our Non-Emergency Patient Transport Service (NEPTS) is a progressive, innovative and caring NHS Trust. Ezec Patient Transport. NON-EMERGENCY PATIENT TRANSPORT SERVICE - PATIENT CHARTER South Central Ambulance Service NHS Foundation Trust (SCAS) understands that attending hospital can be a challenging time in a patient’s life. The NEPTS service from SCAS Our Non-Emergency Patient Transport Service (NEPTS) has provided patient transport across Buckinghamshire, Berkshire, Hampshire and Oxfordshire for more than 40 … View all feedback. Please note: West Hampshire registered patients are able to place their first booking via a dedicated patient line on 0300 123 9833, Our Hampshire Contact Centres are available on the following numbers:• Health Care Professionals Line in Hampshire 0300 100 0024 available 24/7 365 days a year• NEPTS Cancellation Line 0300 790 0143 available 24/7 365 days a year. If you are interested in supporting SCAS NEPTS and its patients by becoming a Volunteer Car Driver, please contact Volunteer.CarDriver@scas.nhs.uk. You can then use NEPTS Patient Zone to book subsequent journeys, manage your bookings and check your journey status. Transport and Mobility, Support to attend appointments, Healthy lifestyle / health support services, The quick brown fox jumps over the lazy dog, Milton Keynes Council CQC registered services, https://www.scas.nhs.uk/our-services/non-emergency-patient-transport-service/, Non-Emergency Patient Transport Service (South Central Ambulance Service). 01869 365000, Copyright © 2020 South Central Ambulance Service NHS Foundation Trust, Terms & Conditions | Privacy Statement | Disclaimer | Freedom of Information | Cookies | Accessibility. 18 - Download our Save a Life app that tells you where your nearest publicly accessible defib…. Full details about how we use this data and the rights you have around this can be found at www.milton-keynes.gov.uk/privacy. I don't know where I'd be without them. 034 5155 1009. Dorset. Non-Emergency Patient Transport Services (PTS). Non-Emergency Patient Transport Service (South Central Ambulance Service) The Non-Emergency Patient Transport Service (NEPTS) provides non-emergency transport for people who are unable to … All our vehicles have freepost surveys on board for patients to take away and post back at their convenience. Patient Transport Services Contact Centre South Central Ambulance Service NHS Foundation Trust 7 and 8 Talisman Business Centre Talisman Road Bicester 0X26 6HR You can also find out more on our … If you have any data protection queries, please contact the Data Protection Officer at data.protection@milton-keynes.gov.uk. Hampshire patients should contact a healthcare professional at their GP surgery or clinic to make a booking for them using our online system. The Healthcare Travel Costs scheme provides financial assistance to those patients who do not have a medical need for ambulance transport … Please see South Central Ambulance Service's website for more information. Secamb said it was disappointed its bid to provide the service from April … South Central EMS understands medical transportation can be unexpected and costly. You will be asked a series of questions to assess whether you qualify for the service. We have liaison officers in major hospitals, who are the public face of the NEPTS service. Our Patient Charter explains your rights and responsibilities when you use our Non-Emergency Patient Transport Services … Website. Patient Transfer Service We provide non-emergency patient transport across Buckinghamshire, Berkshire, Hampshire and Oxfordshire and as an organisation, we have over 40 … Patient Transport Service. OX26 6HR
... South Central Ambulance Service sees patient transport delays. How will I know if I can use the Patient Transport Service? If there are two crew members, one acts as attendant to the needs of the patient as and when required. Our staff are proud to work for SCAS, and to serve the residents of the South Central … Emergency Care Assistant (ECA) Hazardous Area Response Team (HART) NHS 111 Health Advisor. From 1 April 2017 the Non Emergency Patient Transport Service for patients in Sussex is provided by the South Central Ambulance Service NHS Foundation Trust. Our Non-Emergency Patient Transport Service (NEPTS) has provided patient transport across Buckinghamshire, Berkshire, Hampshire and Oxfordshire for more than 40 years. You also have the ability to cancel your booking if your transport is no longer required. If you are not eligible there are a number of subsidised community car schemes available. About: South Central Ambulance Service NHS Foundation Trust / Patient transport service, Stoke Mandeville Hospital / Cardiology and Wycombe Hospital / Cardiology Loading blog posts for this service … Volunteer Car Drivers are utilised to provide transport to those fully mobile patients who are attending for essential renal and oncology treatments. Patient Transport South Central Ambulance Service NHS Trust provides prearranged transport to and from your appointment via our Patient Transport Service (PTS). A risk assessment is carried out at the home address where this is required, Oxygen is available for those who require it. 01803 656789 .
It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. If you have transport booked with a SCAS NEPTS service you can manage your booking at our Patient Zone by clicking on the link below. If you are accepted then you will be able to book your transport accordingly. Torbay and South Devon NHS Patient Transport. Our Sussex Contact Centres are available on the following numbers: Thames Valley patients’ first NEPTS journey must be booked by a healthcare professional or by calling the Patient Eligibility Line. The team from our Patient Transport Service explain the challenges and changes that were needed to keep our services running during COVID-19 youtube.com Coping with COVID-19 - Patient Transport Service We are proud to transport people who are unable to use public or other transport due to their medical condition, and include those who are: Our NEPTS service provides much needed support to patients and is an extremely important part of our service. The NEPTS service for you depends on which Clinical Commissioning Group (CCG) your GP falls under: (not including North East Hants and Farnham CCG, which falls under the Surrey NEPTS service). South Central Ambulance Subscriptions Take the financial stress out of calling an ambulance. Units 7&8 Talisman Business Centre
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