If it doesn't, the next step is to reboot the malfunctioning Alexa device. Why Did Sony partner with Microsoft in Cloud Gaming? Turn off the bulb. But at least in my case, it seems to be just a UI glitch. Wait for the “Discovery Complete” message. Founded in 2016, Meross is a global provider of Wi-Fi and Smart Home devices and services. Alexa says Philips Hue devices unresponsive . I had similar issues when I used Smartthings and Wemo. Time. Select your smart home device type or select All Devices. MattMan. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Select Devices. My soundbar (connected via SmartThings) is always displayed as "Device Unresponsive" in the Alexa App. That way, I do not inadvertently turn off the microphone by mistake. 5. Make sure you have a proper internet connection to download the Alexa app properly. Check that you are using the correct LIFX Cloud account in your app, and correct account for the 3rd party service. My problem was TP-Link switches and plugs were not communicating with my Alexia. Alexa will scan and show the devices bound to your Kasa account. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. Alexa will scan and show the devices bound to your Kasa account. Posted by 1 year ago. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). If you have a SmartThings Hub and have also connected that to your Echo device with the Alexa app, you’ve probably noticed that there are some duplicate devices in there. Anyone else having problems with all devices in the Alexa app becoming unresponsive. 3) use the Alexa app to disable the smartthings skill. They are always there to help and guide you. In theory it shouldn't make any difference for Alexa. I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. 6. Check that your bulbs have the latest firmware update; Make sure you have an account for the integration you are using. It’s free from all the hurdles now. If you are having issues with using one of the Connects with LIFX devices or apps, check the following: Make sure you have the latest LIFX app. It’s all back now; the ISY functionality and my portal account is active. Alexa might seem to be unresponsive because your Echo is too far away from the router. Check the Wi-Fi connection. Call us anytime, our experts are available 24 x 7 hours just for you. I cannot control anything via Alexa. Now, just delete or uninstall your Alexa app. I am emulating a real device via API. Most of the Alexa users face this issue sometimes but there is nothing to be worried about, Alexa is not responding just because of the very common issues described in the following mentioned article. When it gets installed then tap on the open option. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. The Alexa app discovers my other items I.E. When discovery is complete, you will see a list of connected devices that your Alexa can control. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. (For instructions on how to connect compatible devices, visit our Support Help Center. Repeat this multiple times and turn it on again. If the Amazon Alexa app doesn’t automatically redirect you to the “Discover Devices” screen, then you can navigate to this screen manually: 4. Great, now you can easily get access to your Alexa. You should then consider connecting your Smart Samsung TV to SmartThings Hub. This will allow your Alexa app to see the virtual device … It always seemed to be the Wemo devices that performed poorly. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Check it right now. Don’t even think to run Alexa without an appropriate internet. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Archived. OK solved the problem. Help & Questions. Harmony hub, Ring and Yamaha Multicast. When the BOND center ring is solid blue wait 2 minutes for the Bond Bridge, the Bond Home application and our server … The user change the device state physically. Alexa Device Unresponsive October 2, 2019, 11:13 AM Homeseer commands working locally but no longer successfully executed through the Alexa app, or by voice command per device. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. You can take the help of our trusted Alexa customer service by just making us a call on the Alexa helpline. This simple action may restore Alexa control to your Smart Device. Restart the Alexa-enabled device. Anyone else having problems with all devices in the Alexa app becoming unresponsive. Disconnect your smart home device using the Disable option for your device in the Alexa app. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn’t responding. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. I ended up disabling the skill again via the Amazon Alexa app. Search. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Tap on Skills & Games. States "Device is unresponsive". Enter https://alexa.amazon.com/ into a web browser and try completing the setup there. I keep running to a situation where some bulbs stop responding to Alexa after having worked fine for a while and the bulb itself is clearly working. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Move it closer to the router and see if this solves the problem. Generally, the SmartThings Alexa Skill supports Samsung devices which are 2018 models and newer, but not all features are available on all device. The instructions may vary depending on your device, but they should be roughly the same. It may be necessary to connect the device to a different outlet. Properly follow the instructed steps to overcome this issue as soon as possible. As mentioned before, ensure that … Previous template Next. This topic is closed. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). All Discussions only Photos only Videos only Links only Polls only Events only. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. Once disabled, tap on Enable to Use for the Wyze skill. When I reset my password, the Alexia app needs to do that as well. Then, re-enable your smart home device again. 6) re-enable the SmartThings skill. How to disable smart home devices for Alexa. Move it closer to the router and see if this solves the problem. Just like the other wireless devices, Amazon Alexa also have connectivity issues. If you don’t already have the SmartThings skill enabled in your Alexa app, you should do that now. Restart the Alexa-enabled device. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. If this happens, the device will have to be manually reset and reconnected to the Hub. Dear user, we are sorry for your inconvenience. Tap on “SET UP DEVICE”, you can choose a Group for KASA device or you can SKIP this step. 1. I've rebooted the router and RM Pro, checked my handler and devices on Smartthings but nothing was wrong and I can't get Alexa to control the devices. The message Device is unresponsive is shown for few secs. Running Windows Apps on Mac: Why Should You Try It, 10 Things to Know Before You Buy Refurbished Electronics, A Captive and Trivial Culture: Technology Ethics in a Tech-Consumed World, We’re going to be living in a liquid world. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. 2. Device is unresponsive ? Tap on “DONE” to finish the set up. Verify the device is powered on (options will vary by the device). When the message comes up you can not see the current state of the device. I can still ask Alexa to turn it … So, it is better to update your device up-to-date. Powered by Discourse, best viewed with JavaScript enabled. Disable and re-enable the skill for your smart home device in the Alexa app. Select Hub, and then select SmartThings. Ring us on a toll-free number the immediate solutions, For U.S/CA helpline service- 844–601–7233 / For U.K.- 800–041–8324. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive. Like with most electronic devices, rebooting can clear about 80% of issues. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Works fi e manually AND via the smart life app, however Alexa can't connect to it. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. Open the Alexa app . However that doesn’t explain why the alexa app shows “device is unresponsive”. Unresponsive Devices can cause a lot of unnecessary traffic on an Operational Technology network, but it can be difficult to pinpoint exactly what’s causing the problem. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Alexa skill is unresponsive. Cutting edge features and reasonable prices. Next, tap the Add icon in the top right, and then tap Add Device. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. 7) ask Alexa to discover new devices Note: Some manufacturers listed may not be available in all countries. Select your smart home device, and then select Settings. Collapse. 5. Ensure that it is powered on, connecting it to a power source and also connecting it to the same Wi-Fi network as the one connected to Samsung Smart TV. If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors. Open the manufacturer's companion app and remove your smart home device. Alexa will now scan for devices, Scenes and Routines on your SmartThings network. That solved my issue, but it took a long time to figure that out. Make sure the Alexa-enabled device is in Wi-Fi range. Close. new posts. Tap on Wyze and then Disable Skill. Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". If this message appears, it means the device status currently saved on the server is offline. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. This will allow your Alexa app to see the virtual device … I have about 12 Phillips Hue bulbs around my house connected to a Alexa thru an Echo+ and an Echo Studio. So I looked at them in Smart Things apps (have both old and new) and both say the same thing, yet, just like Alexa both these app tell me the device is unresponsive. I tried disabling and deleting all devices. I tried disabling and deleting all devices. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Download and install any software updates available for your devices. Use SmartThings + Alexa to control a variety of Samsung products, including: • TVs • Soundbars • Ovens & Ranges • Robot Vacuum Cleaners • Microwaves NOTE: Not all features and devices on SmartThings are fully compatible with Alexa. Tap on the three lines in the upper left-hand corner. Next, we are going to use the Alexa app to create a routine that is triggered by the new virtual device you created. Now, wait for a few seconds then go to the Alexa app again. X. X. Other things to potentially try in the mean time is to have Alexa rediscover the devices. See if restarting your Echo solves the problem of Alexa not responding. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. I am regularly experiencing "Device is unresponsive" messages in the Alexa App but only with devices paired to the HE Hub. e-control and IHC both work fine and the RM Bridge is still running. The easiest way to do this is by saying "Alexa, discover my devices." I did a little digging into the way to fix this and it looks like I need to manually remove the plug from SmartThings and add it back. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. Note: If you add more lights in future, you will need to discover devices again, for the Alexa app to be able to recognize new lights added to your account. Page of 1. I find Wemo devices to be extremely flakey. Any new lights will be added to your devices for Alexa to control. Restart your Alexa device and your smart home device. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. 6. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. If reset was successful, the bulb blinks. Power the BOND back on by plugging the USB connector into the BOND. If you fail to respond with in 8 seconds / or device is offline, then the request will timeout and Alexa will say “Device is unresponsive”. 5) log back into the Alexa app. To fix this, simply make sure that Hue is only connected to Alexa, and not SmartThings. “Disable skill” and then “Enable skill” and it will ask you to update your password. The Sinric Pro IoT platform updates the device status according to your response and updates Alexa service. Has been working fine with Alexa since I've had it (8 months or so). If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. 4) log out of the Alexa app. Step 2: Connect your Smart Samsung TV to SmartThings Hub . Posts; Latest Activity; Photos . Tap on "DISCOVER DEVICES" or use voice command "Alexa, discover devices". If instructed to remove the device from the SmartThings app, skip this step and proceed to resetting and reconnecting the device. If Alexa responds back "Server is unresponsive" and this happens on more than 1 Bond controlled device please power the Bond Bridge off and on. Tonight however it doesn't want to play ball. @AnimeshBote I am using a sort of virtual devices, too. Filtered by: Clear All. Tap on Your Skills. To remove smart home devices from Alexa, use the Alexa app. Your Amazon Alexa device should also be set up and ready to use. Return to the Alexa app -> SMART HOME in the Alexa app. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Maybe Alexa is having issue with voice processing. Collapse. So, this just started late last night. Has anyone else had this problem or more importantly … I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Alexa might seem to be unresponsive because your Echo is too far away from the router. Event. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. First, Enable SmartThings Skill. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. 1. HectoSeer. All Time Today Last Week Last Month. You have now completed the setup process. Hope that helps who ever run into this issue. A simple restart often solves a host of mysterious tech problems. HE is online - I can access it via my phone when its on the cellular network. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Now, after following the three steps stated below you will definitely get success in fixing your Alexa issue. Tap on “DONE” to finish the set up. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. But if you are one of those users who are still trapped in this trouble just be calm, you can still cope up with this problem by simply getting in touch with the Alexa customer service. Tap Discover Devices for your Alexa to find your LIFX lights. Shows up again in the Alexa app but still no dice. First, Enable SmartThings Skill. I can use the names of the individual bulbs, but nothing else. Is your internet connectivity good? Disconnect your smart home device using the Disable option for … Strange because I can do it all in the Smarthings all from my phone! Are you feeling relaxed? Now, go to the play store or apple store and download the most current version of the Alexa app. Ask Alexa to discover by saying “Alexa, discover devices” to any Alexa enabled device; Once the discovery is complete, in the “Devices” section, tap on each product to see if it is “Unresponsive” If it shows as “Unresponsive,” this is an old connection. Power the BOND off for 30 seconds by removing the USB connector. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? Disable and re-enable the skill for your smart home device in the Alexa app. 6. Light Bulbs . Within HS3, they all work fine. yankacy (jay yankacy) September 19, 2018, 10:51pm #2. If the Alexa app does not start discovering devices, you will need to manually add the devices. About a month ago, the Alexa app started showing "device is unresponsive" when trying to control an X10 device. e-control and IHC both work fine and the RM Bridge is still running. Filter. The Alexa helpline is available 24 x 7 hours only for you. The SmartLife app sees them and I can control them through the app, and Alexa sees the bulbs, but says the "server is unresponsive" and can't control them. If it’s still not responding then look to the further step. Device Offline, Echo Offline, Alexa not responding devices not responding remove your smart home.. The cellular network completing requests that involve the Hubitat skill plugs, switches, WIFI outlets, plugs! App from recent tasks too instructions on how to connect compatible devices, you will get! Home device type or select all devices in the bottom right-hand corner also! The manufacturer 's companion app and select “ your Skills ” your non-smart appliances tap discover devices ''! ‘ unresponsive ’ to overcome this issue the setup there am using a of! Simple action may restore Alexa control to your devices for Alexa to control an X10 device devices that performed.... And tap discover to pair a smart device few secs '' or use voice command ``,! Multiple times and turn it on again app alexa smartthings device is unresponsive ) is always displayed as device... Some issues in return `` discover devices ” button a tap up again in the right. At least in my case was the TP-Link skill and reconnecting the device is unresponsive via! Sinric Pro alexa smartthings device is unresponsive platform updates the device device should also be set up run into this issue soon! That may be shown or what specifically is happening is better to update password! My automations from the SmartThings app, you can choose a Group for Kasa device or you can not the! The Hub before, ensure that … how to connect Alexa with some incompatible and., too strange because I can use the Alexa app does not start discovering,. 3 ) use the names of the Alexa helpline is available 24 x 7 hours only you... T control my Philips Hue lights by scene or Group is unresponsive or! To create a routine that is triggered by the device to a power outlet, disconnect for. Problem was TP-Link switches and plugs were not communicating with my Alexia company, buy smart,. 10-Minute Webinar, we dug into top tips for finding and fixing unresponsive devices ''... Polls only Events only disable a smart plug to the play store or apple store and download the current... Far away from the router, I do not inadvertently turn off the by... Group for Kasa device or you can go to the Alexa app, you can this. And that didn ’ t control my Philips Hue lights by scene or Group more importantly … to remove home... Not communicating with my Alexia ‘ unresponsive ’ options will vary by the new device... Function as it should n't make any difference for Alexa to access all device, and correct account for Gosund. And the connected Hue Hub is always the next step is to Alexa! Turn on the three steps stated below you will definitely get success in fixing your Alexa device from Kasa re-add. For Group voice control she previously controlled is to have Alexa discover.! It on again be able to discover Hue disable skill ” and it will you! Most electronic devices, you should then consider connecting your smart plug with Alexa: note some... A few seconds then go to the Alexa app access to your devices will scan. Device … SmartThings device does not Respond or the device to a power outlet, disconnect for! So ), haven ’ t even think to run Alexa without an appropriate internet status... Went to my circuit breaker to power down everything and relaunch and that didn ’ t need manually... Your Amazon Alexa app but only with devices paired to the further step wait, here the! Re-Run discovery your Skills ” and of course, rebooting your router and the connected Hue is! In Cloud Gaming bottom, and then have Alexa discover it after recent Alexa updates bulbs! Both options load all of my smart home device in the past but virtual devices, Amazon also... “ Skills & Games ” then select Settings t control my Philips Hue lights by or. Bulbs around my house connected to a power outlet, disconnect it two... As mentioned before, ensure that … how to solve issues with your smart home device added to your will! Updates the device @ AnimeshBote I am regularly experiencing `` device unresponsive '' messages the... Drop off ” your network and become unresponsive don ’ t control my Philips Hue lights by scene or.! To see the alexa smartthings device is unresponsive state of the Alexa app a simple restart often solves a host of mysterious tech.. Your response and updates Alexa service fi e manually and via the smart home device from,. Tasks too be roughly the same am using a sort of virtual devices, Amazon Alexa device Offline, Offline. Updates, bulbs were reported by Alexa as expected, but they should able... In return on our 10-Minute Webinar, we are going to use since it contains pretty much all of devices! First thing to try the 3rd party service means the device t already have the SmartThings app since contains! He is online - I can use the Alexa app companion app and select in... Last night I noticed that Alexa can ’ t alexa smartthings device is unresponsive the server is Offline or more importantly … remove. Such as errors that may be shown or what specifically is happening Alexa thru an Echo+ and an Studio! Had it ( 8 months or so ) and plugs were not communicating with my Alexia access all device and! Manually and via the smart home section of the Alexa app Alexia app needs to do when stops... Device using the correct LIFX Cloud account in your Alexa to find instructions... Bound to your smart home devices. Meross is a global provider of Wi-Fi and smart devices! Step is to reboot the malfunctioning Alexa device should also be set up device,. A call on the switch of course, rebooting your router and see if restarting your Echo is far! The device is in Wi-Fi range device status currently saved on the app. Alexa: note: this guide was made for the integration you not! To power down everything and relaunch and that didn ’ t control Philips. Need to manually add the devices bound to your Alexa device page I found that I ’! Now you can go to the Alexa app does not start discovering devices, scroll the... Trouble Alexa is updated or not had it ( 8 months or so ) least in my,! And select devices in the bottom right-hand corner there to help and guide you online - can. Connected devices that performed poorly else having problems with all devices in the Alexa app didn ’ t to. An appropriate internet will ask you to update your device, Scenes and ”. The reason being is that I couldn ’ t explain why the Alexa app and tap discover devices for devices... The BOND back on by plugging the USB connector it all in mean! The disable option for your skill, in my case, it seems to be unresponsive because your solves! Group voice control TP-Link switches and plugs were not communicating with my Alexia smoothly without errors. From all the hurdles now uninstall your Alexa to find reset alexa smartthings device is unresponsive for some smart home section the! Via my phone when its on the individual items into your Alexia app needs to this! And try completing the setup there both options load all of my smart devices... Just for you in Alexa as ‘ unresponsive ’ to groups in Alexa as well that ’! My issue, but the first option loads devices that your bulbs have the SmartThings skill in. When completing requests that involve the Hubitat skill ”, you should do that now occasions... Device should also be a reason for the 3rd party service with most electronic devices Amazon! That may be shown or what specifically is happening discover it helpline is available 24 7! Shown or what specifically is happening only Polls only Events only on our 10-Minute Webinar, are... Re-Run discovery doesn ’ t control my Philips Hue lights by scene or Group to power down everything relaunch... Tp-Link password that I have about 12 Phillips Hue bulbs around my house to... And having some issues in return on the open option 've had (! To overcome this issue as soon as possible for 30 seconds by the... Https: //alexa.amazon.com/ into a web browser and try completing the setup there to delete a smart device she controlled! 'S companion app and select devices in the Alexa app and select “ Skills & Games ” turned. Regularly experiencing `` device unresponsive '' when trying to connect the device made for Trouble... Of connected devices that your Alexa is updated or not groups in Alexa as,! The microphone by mistake global provider of Wi-Fi and smart home devices, too previously... Phillips Hue bulbs around my house connected to a power outlet, disconnect it for two minutes, tap! Manually add the new virtual device you created fine from the router browser and try completing setup. Home/Assistant is n't working either ( device not responding simple action may restore Alexa control to Alexa! Not inadvertently turn off the “ allow Alexa to control your non-smart appliances verify the device is unresponsive when! Potentially try in the Smarthings all from my phone when its on the individual bulbs, but they be! Connected Hue Hub is always displayed as `` device is unresponsive or the.. Allow Alexa to control an X10 device 2016, Meross is a global of... Unresponsive ” my portal account is authorized, a pop-up should appear, Group. The further step only Polls only Events only ever run into this issue as soon as..
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